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If you notice charges on your card or paypal bill that you did not authorize please contact customer service.
Xsolla roblox charges. When i try to buy robux it sends me to an xsolla website which is presumably the billing company for roblox and it tells me that it charged me an amount between 020 090 usd and i must enter the amount charged to verify the ownership of my card. Xsolla provides a detailed and searchable faq plus multiple contact options for gamer support. See xsolla verification charges for more information. Roblox users should always get permission from the payment owner their parent guardian or adult relative before making any payment.
We are currently experiencing heavier than normal support traffic therefore response times may be slower. Itunes google play and amazon payments. Help from xsolla support team is very dependent on the support agent you connect to. Ive spent a good 30 minutes trying to think of what that charge could potentially be i play various online games but have not made any purchases recently and then i stumbled across an purchase support thread at helptwitchtv talking about xsolla and paypal issues.
What can i do to prevent this. You only need to enter the numeric value of the charge so if your code is 044 you must enter 044 in the form to verify your transaction. Xsolla will create a micro transaction on your financial account typically between 020 090 usd. I have an unauthorized charge on my card or paypal account.
Nataly was helpful and communicative. Robloxs fraud prevention measures were triggered. 934 votes and 560 voted that it is a fraud charge. The amount of this micro transaction is the verification code that you must enter in the form.
Not an xsolla partner. Credit card declined or pending charges. You can do this by visiting the card companys website or calling the customer service number on the card. Xsolla credit card scam it is not that rare actually to be scammed by this usual techniques when people buy online and also offline.
Issue was resolved by my bank in the end forcing a card charge back for 2 transactions that xsolla processed without supplying goods. It has been 2 hours and there has still been no charge on my account. Roblox does use xsolla. Xsolla has been dealing with chargebacks and refunds for 14 years so we can help you work through the details to reduce operational costs and improve customer satisfaction.
Xsolla verification charges micro transactions prepaid credit card errors.
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